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Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
This contract sets out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means La Mandorla and

  • ‘You’ or ‘your’ means the person using our site to buy products from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:
email Lamandorla.UK@gmail.com (Monday to Friday: 9 am to 5 pm); 

 

Introduction

  1. If you buy products on our site you agree to be legally bound by this contract.

  2. This contract is only available in English. No other languages will apply to this contract.

  3. When buying any products you also agree to be legally bound by our website terms and conditions and any documents referred to in them;

  1. Information we give you

    1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

      1. click on the ‘key information’ button;

      2. read the acknowledgement email (see paragraph 4.3); or

      3. contact us using the contact details at the top of this page.

    2. The key information we give you by law forms part of this contract (as though it is set out in full here).

    3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

  2. Your privacy and personal information

    1. Our Privacy Policy is available here.

    2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

  3. Ordering products from us

    1. Below, we set out how a legally binding contract between you and us is made.

    2. You place an order on the site by clicking pay on the order screen. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

    3. When you place your order at the end of the online checkout process (e.g. when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

    4. We may contact you to say that we do not accept your order. This is typically for the following reasons:

      1. the products are unavailable;

      2. we cannot authorise your payment;

      3. you are not allowed to buy the products from us;

      4. we are not allowed to sell the products to you;

      5. you have ordered too many products; or

      6. there has been a mistake on the pricing or description of the products.

    5. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

      1. a legally binding contract will be in place between you and us; and

      2. we will dispatch the products to you.

    6. If you are under the age of 18 you may not buy any products from the site. You may not be able to buy certain products because you are too young. These are set out on the relevant webpage for the products.

  4. Right to cancel

    1. We hope you will like the products you have ordered from us. In the event that you find a discrepancy between what was ordered at the time of collection or delivery you may exercise your right to cancel.

    2. To exercise the right to cancel, you must inform us of your decision to cancel this contract immediately at the point of collection or delivery.

    3. We do not accept cancellation or returns due to the taste of the product as taste is a subjective issue and matter of choice.

 

 

  1. Effects of cancellation

    1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

    2. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you.

    3. We will make the reimbursement without undue delay, and not later than:

      1. 14 days after the day we received back from you any products supplied; or

      2. (if earlier) 14 days after the day you provide evidence that you have returned the products; or

      3. if there were no products supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

    4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

  2. Delivery

    1. Royal Mail and Herms are our delivery partners for nationwide and local delivery respectively. 

    2. Delivery to the delivery address shall be made between 9am to 5pm for nationwide shipping, you will be provided a delivery window in the Confirmation Email. You may select one (1) day (Saturday or Sunday) delivery day for local delivery on our website at the time of placing the order.

    3. If something happens which:

      1. is outside of our control; and

      2. affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the products.

  1. Delivery of the products will take place when we deliver them to the address that you gave to us.

  2. Unless you and we agree otherwise, if we cannot deliver your products within 10 days, we will:

    1. let you know;

    2. cancel your order; and

    3. give you a refund.

  3. If nobody is available to take delivery, please contact us using the contact details  and we shall re-arrange delivery at an additional charge to you.

  4. You are responsible for the products when delivery has taken place. In other words, the risk in the products passes to you when you take possession of the products.

  5. We do not make deliveries to any addresses outside of the UK.

  1. Payment

    1. We accept the following credit cards and debit cards: VISA, MASTERCARD, AMEX

    2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

    3. Your credit card or debit card will only be charged when the products are dispatched.

    4. All payments by credit card or debit card need to be authorised by the relevant card issuer.

    5. The price of the products:

      1. is in pounds sterling (£)(GBP); and

      2. includes VAT at the applicable rate.

 

  1. Nature of the products

    1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the products:

      1. are of satisfactory quality; and

      2. match the description, sample or model.

    2. The packaging of the products may be different from that shown on the site.

    3. While we try to make sure that:

      1. all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 10% in such weights, sizes and measurements in our biscuits; and

      2. the colours of our products are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

    4. If we can’t supply any of our products we may need to substitute them with alternative products of equal or better standard and value. In this case:

      1. we will let you know if we intend to do this but this may not always be possible; and

      2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

  2. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  1. Indemnity

    1. You agree to indemnify and hold harmless us, our directors, employees and consultants from and against any and all claims, losses, demands, causes of action and judgments (including solicitors' or attorneys' fees and court costs) arising from or concerning any breach by you of this Agreement and/or these terms for your use of the site and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.

    2. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

      1. losses that:

        1. were not foreseeable to you and us when the contract was formed;

        2. that were not caused by any breach on our part;

      2. business losses; and

      3. losses to non-consumers.

  2. General

    1. Our liability for losses you suffer as a result of us breaking this contract is strictly limited to the purchase price of the product you purchased.

    2. We shall not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur upon the site.

    3. The site is provided on an "as is" basis and you acknowledge that despite our reasonable endeavours the site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Pursuant thereto, we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by email to LaMandorla.UK@gmail.com.

    4. We shall not be responsible to you for damages or otherwise in respect of any error made to any listing of or reference to products.

    5. We reserve the right to suspend or terminate your access to the site or parts of it if at our sole discretion we believe you are in breach of any provision of this contract. If your access has been suspended or terminated you will not be permitted to re-register or to re-access the site without our prior consent.

    6. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently the site (or any part thereof) without notice to you and without any liability to you or to any third party.

    7. We reserve the right to deactivate your account if it has not been active for a period of six (6) months or more, and to remove it from the database if no communication has been received from you for a further 3 months after deactivation has occurred in line with data protection regulation.

    8. Links to third party websites on the site are provided solely for your convenience. If you use these links, you leave the site. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to the site, you do so entirely at your own risk.

    9. We welcome 'hot links' to the site, but not 'deep linking' by which we mean that you may not include a link to our site, or display the contents of our site, surrounded or framed or otherwise surrounded by content not originating from us without our consent. Any unauthorized framing of or linking to the site will be investigated, and appropriate legal action will be taken.

    10. We may require you to change your user name or password or any other information which permits you access to purchase products from the site.

    11. We have the right to withdraw any product from the site for any reason without notice to you and you agree that we will not be responsible for any loss, damage or cost as a result of such unavailability.

    12. We will not be liable for errors or omissions on the site nor for loss or damage suffered by you as a result of any unavailability of the site or by any use by you or reliance placed on the site or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.

    13. We shall not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur upon the site.

    14. We will try to resolve any disputes with you quickly and efficiently.

    15. If you are unhappy with:

      1. the products;

      2. our service to you; or

      3. any other matter,
        please contact us as soon as possible at LaMandorla.UK@gmail.com

    16.  If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

      1. let you know that we cannot settle the dispute with you; and

      2. give you certain information required by law about our alternative dispute resolution provider.

    17. No one other than a party to this contract has any right to enforce any term of this contract.

    18. If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

    19. The laws of England and Wales will apply to this contract.

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